Evening Customer Service Advisor

job description

Evening Customer Service Advisor

At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat.

We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we're a leading supplier of delicious own label pastry, sweet bakery, party food, olives and antipasti, added value egg products, continental meats, dips and sauces and plant based food to the UK's major retailers and foodservice.

With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we're united by a shared ambition to shape the future of food for the better.

Location: Harvey and Brockless, Worcester, WR5 2NT

Hours: Sunday - Thursday, 17:00 - 01:30

Salary: £27,039

Purpose

To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer service at every interaction, ensuring a faultless supply of quality goods.

Duties

• Process voicemail and email orders accurately and efficiently adhering to distribution deadlines.
• Monitor and verify orders received, resolve discrepancies, and escalate issues where necessary.
• Liaise with customers regarding stock shortages, special orders and alternative products.
• Monitor stock availability, arrange suitable product substitutions where possible and communicate any unavailable items to customers.
• Handle general enquiries and direct more complex queries to the appropriate department for resolution.
• Encourage additional sales where appropriate, promoting short dated or overstocked goods.
• Update the system with any relevant information received.
• Understand the business and obtain knowledge of both the company and our customers.

Knowledge, Experience and Skills

• Previous customer service experience.
• Good telephone manner.
• Good verbal and written communication skills.
• Basic proficiency in Microsoft Office (Word, Outlook, Teams).
• Ability to solve problems within the area of work.
• Able to multi task and prioritise workload appropriately.
• Accurate and thorough with attention to detail.
• Self motivated, able to work on own initiative.
• Understanding of a quality focused environment.

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity and Respect. As an equal opportunity employer, we provide all the support you need to succeed.